Our shopping cart and online ordering forms use up-to-date SSL-encrypted security to protect your credit card and personal information. And our credit card data handling practices comply with the Payment Card Industry Data Security Standard (PCI-DSS). This standard has strict security requirements for gathering, storing, and transmitting credit card data, and for manual data handling practices as well. Your credit card information is always transmitted and stored in encrypted (not human readable) form. Even we cannot access it without a unique combination of secure software and special, customized hardware! 

Paper documents (mailed orders) holding credit card information are protected from unauthorized access while in our possession and are destroyed (incinerated) soon after processing, in compliance with the PCI-DSS standard.

If you have questions about the security technology we use or about the safety of ordering online, please feel free to email us.

We accept MasterCard, VISA, Discover, and PayPal on all orders. Additionally, for mail-in and telephone orders we also accept business or personal checks, and money orders.

PayPal Details: 

PayPal (www.paypal.com) is an international payment transfer and currency conversion service. If you choose to pay via PayPal, after you have placed your order you will receive an email from PayPal requesting payment. To make payment, click on a Web link provided in the email, which leads to your transaction's page on the PayPal site. If you have a PayPal account you may transfer funds from it to Flagship Technologies. If you don't have a PayPal account you can make payment using a credit card or bank transfer. PayPal supports these payment sources:

All orders placed with us are specified in U.S. dollars. However, PayPal can make the conversion from any of several currencies to U.S. dollars at the then-current exchange rate. (Note to non-U.S. purchasers: PayPal charges a fee for currency exchanges--2.5% at the time of this writing. See the fee schedule at www.PayPal.com for current charges.)

Purchase Orders: 

We accept Purchase Orders (POs) for orders of $300 or larger from recognized educational institutions only--schools, colleges, universities, Extension Service, etc. We may check credentials associated with any PO and reserve the right to decline acceptance of any PO. To order using a Purchase Order number:

• If ordering by mail, write your PO number on the order form in any available space, clearly identified as "PO#: .....", etc.
• If ordering online, include the PO number as "PO#: ....." in the Comment box which you see toward the end of order checkout.
• Always include information for the appropriate Accounts Payable contact at your institution (you may include this in the Comment box along with the PO#):
      Mailing address (and/or email address) where our invoice should be mailed.
      Telephone number.
      Name of a contact person at the office.

To estimate shipping charges before placing an order, add the desired items to your shopping cart, then proceed to checkout (click on any View Shopping Cart button). Fill in the order information as requested until you reach a screen which shows the order's shipping & handling charges. From there you may either continue or cancel the order. (If you cancel, none of your personal information is saved.)

U.S. Orders

• Online orders: Our minimum shipping & handling charge is $6.00 per order except when no physical product will be delivered. For instance, if you purchase a software license online and if we can send the license registration to you by email, then no shipping & handling charge will be applied.
  
• Mail and phone orders: Our minimum shipping & handling charge is $8.00 per order for all non-online orders. Instructions for calculating actual shipping charges on mail orders are found on our printable order form. For phone orders, we calculate shipping & handling charges for you as part of the telephone order process.

Canadian Orders

Shipping to Canada is calculated as our base per-order shipping & handling fee + the Canadian order surcharge shown at the top of all our order checkout pages. The surcharge covers higher shipping costs to Canada plus the requirement that we complete a U.S. Customs form for each shipment to Canada. We regret the additional cost, and hope to have less expensive shipping options--for books at least--by late 2013.

Other International Orders

Shipping charges for non-US orders are calculated as our minimum per-order handling fee + actual shipping charges to your destination. Please contact us if you wish to know the actual shipping charges before ordering online.

We collect Missouri sales tax on orders shipped to Missouri addresses. For orders delivered by email we collect Missouri sales tax if the address of the credit card holder or checking account is a Missouri address.

Sales Tax Resale Numbers

If you have a valid Missouri Tax ID and wish to purchase products for resale (i.e., you will apply sales tax when the products are sold at retail), please email sales@goflagship.com or call 660-291-3000 about sending us a copy of your tax letter. Sales tax is not refundable on any orders placed before your tax letter is on file with us.

Our online ordering system currently does not reflect the coupon discount when calculating the order total. However, the Shipping Confirmation email you receive from us will show the correct total after including the discount. 

Online credit card purchases charge the original (un-discounted) total to your credit card, so in those cases we will refund the coupon discount to you as either a credit/refund to your credit card account or as a check sent to you by mail.

You may view details of our coupon redemption policy here.

• Allow 10 business days for delivery of physical items like CDs or books, which are shipped by mail or a delivery service.
• Allow 3 business days for delivery of items delivered by email, such as software Registration codes.

We will never intentionally divulge your email address or other personal information to any third party without your consent. See our Privacy Policy for details.

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