Basic support

Basic support for all software products is free for one year from the date of purchase of a software license or license upgrade. It includes:

❖Free setup help:  we will help you get the software set up for typical uses and applications.

❖Assistance by email:  Answering your general or technical questions about the software, by email (support@goflagship.com).

❖Problem solving:  Working with you to solve technical problems (software bugs, Windows or QuickBooks compatibility issues, etc.).

We are glad to also provide free basic support during the free trial period for our software products—to help you get the software set up and working as you want, before you purchase it.

Extended support

Extended support is available by purchasing a Support Incident. It includes:

❖Remote login and/or telephone support:  Logging into your computer remotely to help with setup or work on solving problems, or discussing problems by telephone.

❖Extended setup help:  assistance with very complex software setup needs; when setting up the software for you will require a significant amount of our time.

We're always glad to answer general questions by email (support@goflagship.com).

For answers to technical questions you will need to purchase a Support Incident.

Or, you may purchase an upgrade to your software license to make it current, thus restarting another year of free support.

After the first year of free support—or if you want telephone support or other extended support during the first year—you may purchase a support incident, below.

What is a support incident? It is a way to purchase expert help with extended support or advanced setup help for one of our software products. We will work with you by email, telephone, and remote login to gather information about what you want to do, design a solution, and work with you to get our solution installed and working on your computer.

A support incident is a block of our time up to about one hour, but often carried out over a couple days' time. So relax:  you don't have to "use it all at once". And of course, you may purchase additional support incidents if you need more of our time.

There is no such thing as an "unused portion" of a support incident. Once we have solved your problem the support incident is closed. If you need help with a different problem—even if it is only a few days or weeks later—you will need to purchase another support incident.

Please email us first at support@goflagship.com to describe what you need, before ordering a support incident!