Here are ways to get assistance with your questions or problems related to using FormCalc SST*.
1. Consult this Help system (free)
It really does have answers to many of the support questions we are asked. If you don't find the answer by casually browsing topics, be sure to try the Index and Search tabs!
While working in FormCalc SST you can open the Help system by using the Help item in the main menu or by pressing the F1 key.
2. Search the FormCalc SST Discussion Forum on our Web Site (free)
We have an online forum dedicated to FormCalc SST support, where you can ask questions, get answers, and view the questions/answers posted by others. You'll find it here in our list of forums:
http://www.goflagship.com/forums/
Most likely, your question has already been asked by someone else and answered in the forum. So the fastest way to get an answer is often to search the forum topics: click on the Search link, found toward the top of every forum page.
3. Ask a Question in the Discussion Forums (free)
http://www.goflagship.com/forums/
If you've searched in the forum and not found the answer you want, then by all means ask your question there. It's easy: just click on the New Thread button, then type your question in the message editor window provided. You must be registered with the forums and logged in before you can post a message: |
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•If you have not yet registered, click on the Register link in the forum menu, then answer the registration questions. Understand that this just registers you with the forum; this is not the same as registering your FormCalc SST software product! |
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•If you are already registered, you may need to log in to the forums. Do that by typing your forum User ID and Password in the box provided above the forum menu. If you check the box beside Remember Me?, the forum software will store a "cookie" on your computer so you won't have to log in each time you visit.) |
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4. Email Technical Support (free)
If you don't find an answer in the discussion forums, send an email to Flagship Technologies technical support at: support@goflagship.com. We make an effort to always reply within one business day and usually reply within a couple hours.
 | We reserve the right to post your emailed support questions and answers in our online discussion forums for the information benefit of other users. (We omit or disguise any of your information which we believe may be confidential.) |
We are glad to answer any of your questions related to general program operation, problem solving techniques, and program bugs or problems, at no charge. However we cannot provide help with complex spreadsheet design and setup for free. In those cases we may ask you to purchase a support incident, described farther below.
5. Telephone and Remote Login Support (fee applies)
Our support by email and Web forums is provided for free. Telephone support and logging into your computer remotely are both more costly for us to provide, and for that reason we charge a fee for them. You can get telephone support and/or remote login support as part of a purchased support incident, as described next.
6. Support Incident (fee applies)
Need help designing and setting up FormCalc SST spreadsheet formulas to do the calculations you want? Or help with customizing your QuickBooks forms and setting up FormCalc SST to work with them? These kinds of activities are beyond the scope of what we can provide for free, but we're glad to do them for you for a fee. Purchasing a support incident gets you our expert assistance with solving a particular QuickBooks form calculation problem using FormCalc SST.
"What is a 'support incident' ?"
It is a block of our time dedicated to solving your QuickBooks/FormCalc SST design and/or setup problem. We will work with you by email and telephone to gather information about your QuickBooks forms and the calculations you want to do, design a solution for you, then work with you to get it installed and working on your computer—including logging into your computer remotely if necessary. Support incidents don't have to happen "all at once". They often involve several email or telephone contacts, carried out over the course of a couple days or more.
You may purchase a support incident on our Web site at: 
http://www.goflagship.com/support.html.
"How do I get started?"
In all cases, support incidents should begin with an email to support@goflagship.com describing what you want to do—preferably including a detailed explanation, notes, and screenshots of your QuickBooks form. We will determine whether what you want done is feasible and, if so, will give you the go-ahead to purchase a support incident.
*All prices and support policies are subject to change. See our Web site for current pricing and policies.