Here are ways to get assistance with your questions about using FullSpeed.
1. Consult this Help system (free)
It really does have answers to many of the support questions we are asked. If you don't find the answer by casually browsing topics, be sure to try the Index and Search tabs!
While working in FullSpeed you can open the Help system by selecting Help > Contents from the main menu or by pressing the F1 key.
2. Search the FullSpeed Discussion Forum on our Web Site (free)
We have an online forum dedicated to FullSpeed support, where you can ask questions, get answers, and view the questions/answers posted by others. You'll find it here in our list of forums:
http://www.goflagship.com/forums/
Most likely, your question has already been asked by someone else and answered in the forum. So the fastest way to get an answer is often to search the forum topics: click on the Search link, found toward the top of every forum page.
3. Ask a Question in the Discussion Forums (free)
http://www.goflagship.com/forums/
If you've searched in the forum and not found the answer you want, then by all means ask your question there. It's easy: just click on the New Thread button, then type your question in the message editor window provided. You must be registered with the forums and logged in before you can post a message. |
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4. Email Technical Support (free)
If you don't find an answer in the discussion forums, send an email to Flagship Technologies technical support at: support@goflagship.com. We make an effort to always reply within one business day and usually reply within a couple hours.
 | We reserve the right to post your emailed support questions and answers in our online discussion forums for the information benefit of other users. (We will omit or disguise any information which we believe may be confidential.) |
We are glad to answer any of your questions related to general program operation, problem solving techniques, and program bugs or problems, at no charge. However we cannot provide help with complex spreadsheet design and setup for free. In those cases we may ask you to purchase a support incident, described below.
5. Telephone Support (fee applies)
Our support by email and Web forums is provided for free. Telephone support is more costly for us to provide, and for that reason we charge a fee for it. You can get telephone support as part of a purchased support incident, described next.
6. Support Incident (fee applies)
Need help designing and setting up FullSpeed spreadsheet formulas to do the calculations you want? That kind of assistance is beyond the scope of what we can provide for free, but we'll be glad to provide that kind of help for a fee. Purchasing a support incident gets you our expert assistance with solving a particular calculation problem using FullSpeed.
"What is a 'support incident' ?"
It is a block of our time dedicated to solving your FullSpeed design and/or setup problem. We will work with you by email and telephone to gather information about the target application and the calculations you want to do, will create a FullSpeed file containing the necessary formulas, will email you the files, and finally, will work with you to get the solution working properly on your computer. Support incidents rarely happen "all at once". They often involve several email or telephone contacts, over the course of a few days.
You may purchase a support incident on the Orders page of our Web site: 
http://www.goflagship.com/orders/onlineorders.htm.
"How do I get started?"
In all cases, support incidents should begin with an email to support@goflagship.com describing what you want to do—preferably including a detailed explanation, notes, and screenshots of target application (with some example data filled in). We will determine whether what you want done is feasible and, if so, will give you the go-ahead to purchase a support incident.
*All prices and support policies are subject to change. See our Web site for current pricing and policies.